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Cognitive & Other

Barriers#

Reduce load

  1. Plain language and concrete examples
  2. Consistent navigation and interaction patterns
  3. Error prevention before error messages
  4. Clear recovery paths when something fails
  5. Respect prefers-reduced-motion for vestibular sensitivity

Clear instructions#

Interactive demo

Unclear vs clear

Instruction clarity

Provide a valid RFC-compliant UA mailbox token for async provisioning.

Unclear: jargon label, no example, no sense of format or next step.

Test

Test
ActionExpect
Read labelsPurpose is obvious without tribal knowledge
Make a mistakeError explains how to fix it
Move between pagesPatterns stay consistent